Relationship Manager

Employment Type:
PP - Part-time Permanent  
Fundraising & Marketing
Supporting Documentation:

  • Work with a team dedicated to creating a more equal world and ending poverty
  • Based in Melbourne
  • Part-time, permanent role(0.8FTE or 4 days/ week)

CARE is a leading international humanitarian aid organization fighting global poverty, with a special focus on working with women and girls to bring lasting change to their communities. 

About the Role

The Relationship Manager is responsible for the acquisition, retention and relationship management of CARE Australia’s ‘mid-value’ donors across various channels including direct mail, digital, telephone and one-to-one meetings.They are also responsible for the management of our Gifts in Wills program.

They will work closely with the Cash Giving Manager to ensure appropriate stewardship of Middle Value and Gift in Wills donors in direct marketing cash appeals or donor care activities.

They will also collaborate with the Philanthropy Manager to identify opportunities for upgrading mid value donors into the Major donor portfolio and work closely with the digital fundraising and marketing teams to develop marketing strategies for GIW acquisition.

The role holds accountability for the achievement of financial and non-financial performance targets related to our annual appeals program and will oversee the development of an annual strategy and budget relating to their program. Budget management and reporting against KPIs will be included in their responsibilities.

 Key Responsibilities 

  • Develop, implement and manage CARE’s mid-level donor program (individuals in the $500–$5,000 giving range), including establishing short-term and long-term strategies. 
  • Develop and oversee the implementation of innovative, multi-channel stewardship strategies for the acquisition, retention and growth of mid-level supporters.
  • Utilise data-driven insights, commitment scoring and supporter surveys to determine priorities and to ensure approaches are stakeholder-centric. 
  • Track all correspondence with mid-level supporters in CRM, maintaining a high level of attention to detail. 
  • Implement CARE’s Gift In Wills Program including development of proposition and collateral
  • Work with the Donor Relations team to analyze CARE’s donor program and help develop strategies for renewing, and upgrading donors.
  • Develop shared KPIs for prospect and pipeline development.
  • Manage administration of legacy work including liaison with lawyers/administrators of estates, coordination of authority forms and representation of CARE in meetings with lawyers and other charities when an estate has been contested. Seek legal advice when estates are contested

 What we can offer you

  • A flexible and supportive working environment 
  • Generous salary packaging benefits
  • 17.5% leave loading
  • Professional development and training opportunities 

CARE Australia reserves the right to seek information from job applicants’ previous employers about incidents of sexual exploitation, sexual abuse and/or sexual harassment, and/or child abuse the applicant may have been found guilty to have committed or about which an investigation was in the process of being carried out at the time of the termination of the applicant’s employment with that employer.  By submitting the application, the job applicant confirms that s/he has no objection to CARE Australia requesting the information specified above.

CARE Australia is proud to be an equal opportunity employer. We value diversity and encourage applications from people living with a disability and/or have lived experience of disability. We also encourage Aboriginal and Torres Strait Islander people, and those from culturally and linguistically diverse backgrounds to apply. 

How to Apply?

After reading the Candidate Information Pack, complete the online application form linked to the vacancy on our careers page. Please ensure you attach your CV and a cover letter explaining how your experience matches the selection criteria. Only applicants who fully address the criteria will be considered.

Questions about the role?  

Please contact Alice Anwar, 0468 684 329 (please do not email applications to this address). 

Applications Close: 11:59 pm (AEST), Monday 21 September 2020