Head of Country Office Support

Employment Type:
FT - Full-Time Temporary  
ES - Country Office Support
Closing Date:
Supporting Documentation:

  • Work with a team dedicated to supporting women around the globe to save lives, defeat poverty and achieve social justice
  • Flexible working environment, based in Melbourne or Canberra
  • Fixed term (12 months, with the possibility of a longer term contract), full time 

CARE Australia works to defeat global poverty by supporting women to create lasting change in their communities around the world.

About the Role 

CARE Australia is one of a small number of CARE International members that have taken on the additional responsibility of being a Lead Member. As such, the Head of Country Office Support acts as a key liaison point between CARE Australia and the Country Offices we support, fulfilling a variety of critical guidance, support and oversight functions. The role therefore requires a combination of strategic, operational, governance and stakeholder management skills.

However, as the international development sector continues to change and consistent with CARE’s commitment to being as locally-led in its operations, programming and structures as possible, CARE Australia is reimagining its Lead Member role as part of our new Strategic Intent and as part of the overarching CARE 2030 vision. As such, the Head of Country Office Support role will evolve in line with the changing relationship CARE Australia will have with its Country Offices into the future. The role of Head of Country Office Support (HCOS) is being advertised as a 12 month contract. It is expected that this role will likely be ongoing in some form (beyond this 12 month contract), but the skills, expectations and requirements of the role will only become clearer during that time. 

Key Responsibilities 

  • Line manage Country Directors of CARE Australia managed CARE International Country Offices, providing support and guidance as required to facilitate strategic impact in the local context and support locally led activities and empowerment
  • To facilitate and coordinate the delivery of operational support to CARE Australia managed CARE International Country Offices in accordance with CARE International CODE obligations and CA established Annual Business Cycle requirements
  • To work in partnership with Country Directors to ensure all legal, governance, financial and risk responsibilities are appropriately addressed as they relate to both CARE Australia and Country Offices responsibilities (to ensure Country Offices are driving towards maximising strategic impact, operational effectiveness and financial sustainability and that CARE Australia  is providing the necessary levels of support to enable this, in line with CARE International CODE obligations)
  • To coordinate, broker and facilitate outcomes across a diverse network of stakeholders during a period of significant change, and to be able to both adapt to, and facilitate change, throughout the Country Office ecosystem during the 12 month term

Ideally you will have: 

  • Experience in leading people through, and personally navigating, change
  • Proven leadership ability, strong people management skills, the ability to respond  effectively to complex challenges
  • Experience of leading an organisation at a senior level (Country/Regional) in the field
  • Strong communication and engagement skills, including the ability to develop and maintain effective working relationships with internal and external stakeholders
  • Demonstrated high level organisational, business, and project management skills, including budget preparation, risk management, report preparation
  • Commitment to CARE Australia’s approach and values including ethnic diversity and cultural sensitivity
  • Ability to apply and role model compliance to CARE Australia’s due diligence policies, including Fraud, Child Protection and Prevention of Sexual Harassment, Exploitation and Abuse Policies


  • An understanding of Australian Government systems and procedures
  • Experience in private sector contracting in the international development sector

What we can offer you

  • A flexible and supportive working environment
  • Generous salary packaging benefits
  • Professional development and training opportunities
  • 17.5% annual leave loading

CARE Australia will  seek information from job applicants’ previous employers about incidents of sexual exploitation, sexual abuse and/or sexual harassment, and/or child abuse the applicant may have been found guilty to have committed or about which an investigation was in the process of being carried out at the time of the termination of the applicant’s employment with that employer.  By submitting the application, the job applicant confirms that s/he has no objection to CARE Australia requesting the information specified above.

CARE Australia is proud to be an equal opportunity employer. We value diversity and encourage applications from people living with a disability and/or have lived experience of disability. We also encourage Aboriginal and Torres Strait Islander people, and those from culturally and linguistically diverse backgrounds to apply. 

How to Apply?

Please review the Candidate Information Pack linked above and complete the online application form by clicking ‘Apply Now’. Please ensure you attach your CV and cover letter addressing the selection criteria (max 2 pages) at the bottom of our application form. After submitting your application you will receive an automatic confirmation of receipt. Only applicants who fully address the criteria will be considered.

This will be conducted as a rolling recruitment process, with shortlisting and interviews being completed as applications are received. Please submit your application ASAP if you are interested in the role.

Questions about the role? 

Please contact Sue Cunningham on sue.cunningham@care.org.au  using the subject line “Head of Country Office  enquiry” (please do not email applications to this address).

Applications close: 11:59 pm, Australian Eastern Standard Time, Monday 4 July 2022.